Support

How does sharing work?

Your family is the sharing unit. In the Family screen, tap Invite a caregiver and send the link to your partner or another caregiver through Messages or any app you trust. When they open it on an iPhone with Kinfidential installed, they join your family and see every child and every entry, and everything new from then on.

The link carries the key that unlocks your family’s names, so send it only to someone you trust. Each link works once and expires after 7 days. You can cancel an invite that has not been used yet.

I got a new iPhone, or reinstalled the app. How do I get my family back?

You do not need to do anything. Kinfidential keeps a small recovery record in the private iCloud of the Apple Account your iPhone is signed in to. A phone signed in to the same Apple Account gets your account and family back automatically. There is no password, email or code to write down.

Recovery needs iCloud to be on. If it is off or unavailable, the app still works and tells you that automatic recovery is not protected. Recovery does not move between different Apple Accounts.

How do I delete my data?

• One entry: open it and tap Delete. It disappears from every caregiver’s phone when they next sync.
• A child: Children → Remove. This permanently deletes that child and every entry logged for them. The app offers to export their history first.
• Everything: Family → Delete family and data (for the person who created the family). This removes the family, every child, every entry, and your iCloud recovery record. It needs an internet connection.
• Just you: if you joined someone else’s family, Family → Leave this family removes you and erases the family from your phone. Everyone else keeps their log.

Deletion is permanent. There is no recycle bin. The privacy policy explains exactly what is kept and for how long.

How do the trial and the unlock work?

Kinfidential is free to download. Starting the 14-day trial costs nothing and needs no card, and everything works during it. On day 15 nothing is charged, and nothing happens automatically at all.

After the trial, adding new entries needs the one-time Lifetime Unlock. Your history stays readable forever, and you can still fix or delete what is already there. There is no subscription. One purchase covers your Apple Family through Family Sharing, and Restore purchase brings it back on a new iPhone. Apple handles all payments.

Does Kinfidential work without internet?

Yes. Everything you log is saved on your iPhone first and syncs to the rest of your family when a connection is available.

Contact

Email support@kinfidential.app. Because Kinfidential has no accounts, please do not send your child’s name or other personal details. Describe the problem and we will help from there.